Frequently asked questions
How do you deliver?
When we are sending within Australia we use express post overnight bags. We use these because they do what they say – deliver overnight. And they have a tracking number – we like that.
When will you send my order?
If what you want is in stock then we will send your goodies to you in 1-2 days. If your product is one that needs to be made then you will need to add another 5-7 days to that.
Do you ship overseas?
Yes we do ship overseas. Currently we charge $40AUD to ship overseas but refer to our shipping policy for more details.
Can I pay in my own currency?
Yes. Paypal works out the currency conversion, which is super nice.
Where do your fabrics come from?
From all over really. The silks come from Japan, India, Italy and Cambodia; merino is sourced from New Zealand, and many fabrics hail from Europe and America. We buy locally too. If we see something we like and think that we can make something pretty out of it, we buy it.
Where are the things that you sell made?
Everything you see on the website is made by hand in our studios in southern Tasmania.
Are your products ethical?
Pony Black sources and manufactures raw materials from suppliers who operate their business in an ethical manner. We work closely with our suppliers where we can. Pony Black is committed to growing in a manner that supports local business and fair trade organizations world wide.