Pony Black insists on your happiness so all items sold on www.ponyblack.com come with a guarantee of satisfaction.
If you are not happy with the size or style of your item, you may return it within 7 days for a full refund. Please email us if you are wishing to return your item. It must be returned unworn and with the tags still attached. In your email, please include a note that includes all necessary details including your name, address, and your reason for return. If you know it, your order number would be very helpful.
Please note that you will have to pay for the return postage. If a replacement is desired, Pony Black will cover the cost of sending it out to you.
Please allow up to 5 business days to be processed once received.
Pony Black will not accept returns, exchanges or refunds on sale items.
Goods purchased using Afterpay will incur a 20% restocking fee.
This guarantee is for full priced goods purchased though Pony Black online store only.
For obvious reasons our citizen masks cannot be refunded/exchanged.